Answers to the questions we actually get asked — signing in, campaigns, verified views, payouts, connected accounts, and deleting your account. If your question isn't here, email us.
Email support@metaswap.xyz. Include the email address on your account and, if it’s about a specific campaign or payout, the campaign name — it saves a round trip.
We answer support email on business days. Anything involving money — a payout that hasn’t arrived, a balance that looks wrong — is treated as highest priority.
Metaswap is passwordless by default: enter your email and we send a six-digit code. In the mobile app, if you set a password on your account, you can tap Use a password instead on the sign-in screen.
Not receiving the code? Check spam, then confirm you’re using the exact address you signed up with — a code is only sent to an address that already has an account. If it still doesn’t arrive, email support.
Getting in. Creator accounts are reviewed before they open. After you finish the onboarding questionnaire you may see an “under review” screen — that is expected, and you’ll get an email when you’re approved.
Applying. Browse live campaigns, open one to read the brief and the rate, and apply. The brand accepts or declines; you are not in the campaign until they accept. Applications expire if a brand doesn’t act on them.
Submitting. Post the video from your own social account, then submit the link. We check it against the brief’s required elements.
Views and earnings. Views are read from your connected account’s own analytics — never from screenshots — and refresh on a schedule rather than instantly, so a brand-new post can show zero views for a while. You earn your campaign’s rate per thousand verified views, and the brand’s budget for that campaign is already held as reserved campaign funds before you were accepted.
Getting paid. A submission is reviewed by the brand; after the review window it is approved and a payout is created, then held briefly before it clears. You withdraw to your own account through our payment provider’s portal. If a withdrawal appears stuck, do not retry it — email support and we’ll reconcile it. Your balance is safe.
The full brand Help Center — campaign setup, funding, applicant review, spend and invoicing — lives inside your dashboard at metaswap.xyz/brand/help once you’re signed in.
The short version: you deposit a budget, it’s reserved for the campaign, you set a rate and a brief, and you approve every creator yourself. Spend accrues per thousand verified views. Budget you don’t spend stays yours — ending a campaign returns the unspent campaign balance to your wallet.
Connecting TikTok or Instagram is what makes view verification possible — it is how we read the view count for a post you submitted. We request read access to your account’s own analytics. Metaswap does not post on your behalf from a connected account unless you explicitly publish through the app.
Instagram only exposes view analytics to Professional (Creator or Business) accounts. If your Instagram is personal, switch it in the Instagram app before connecting.
You can disconnect an account at any time from your profile. Disconnecting stops new view data; it does not remove earnings you have already accrued.
Every clip in the app has a report action, and you can block an account so its content stops appearing in your feed. Reports go to a moderation queue worked by Metaswap staff, and we act on the ones that break our Terms — including removing content and banning accounts.
If something is urgent — impersonation, harassment, or anything involving a minor — email support@metaswap.xyz with “URGENT” in the subject.
In the mobile app: Settings → Delete account. On the web, brands can delete from Settings → Delete account in the dashboard.
Deletion removes your profile, disconnects your social accounts, and deletes your sign-in credentials everywhere. It cannot be undone. Withdraw any available balance first — a creator balance left behind is forfeited, and a brand account with a funded campaign or unspent wallet balance is refused until you end the campaign and cash out.
Financial records are retained in anonymized form because we are required to keep them; the detail is in our Privacy Policy.
What we collect, why, who we share it with, and your GDPR/CCPA rights are all in the Privacy Policy. To exercise a data request, email support@metaswap.xyz from the address on your account.
Metaswap is for adults aged 18 and over.
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